Cancellation & Refund Policy

1. Transparency First

At Ride24Hours, we aim to provide an honest, reliable, and transparent booking experience. We understand that travel plans can change unexpectedly. This Cancellation & Refund Policy outlines our guidelines for customer-initiated cancellations, platform-initiated cancellations, and the corresponding refund timelines.

By booking a cab through ride24hours.com or our customer support team, you acknowledge that you have read, understood, and agreed to be bound by these policies.

2. Customer-Initiated Cancellation Policy

You may request to cancel your booking at any time before your scheduled journey by logging into our portal (if applicable) or by contacting our 24/7 customer support center at +91 79727 50425.

To cover operational deployments, fuel allocations, and driver schedules, cancellation charges are applied on a tiered basis relative to the scheduled pick-up time:

3. Refund Processing Timelines

Once an eligible cancellation is requested and approved, the refund is initiated instantly by our billing desk.

• Original Source: All refunds are strictly credited back to the original payment source (Credit Card, Debit Card, Net Banking, or UPI) used to pay the advance.
• Settlement Timeline: The refund will generally reflect in your account within 5 to 7 business days. However, bank clearance times may vary, taking up to 10 days in rare banking network cases.
• Processing Fee: Ride24Hours does not charge any hidden payment gateway processing fees on refunds; only the cancellation fee detailed above is deducted.

4. Platform-Initiated Cancellations (Chauffeur No-Show)

While we maintain a near-perfect operational track record, rare circumstances like vehicle breakdowns, health emergencies, or severe route blockages can occur:

• Alternative Arrangements: In the event of a driver partner "no show" or sudden vehicle breakdown, our logistics room will immediately prioritize deploying an alternative equivalent or upgraded vehicle to ensure your travel is completed.
• aggregator Failure: If we fail to secure an alternative cab within a reasonable timeframe, we will cancel the booking and issue a 100% full refund of any advance payment. This refund will be processed and credited within a maximum of 10 business days.
• No Consequential Compensation: Please note that Ride24Hours is strictly an aggregator. We are not liable to reimburse or compensate customers for consequential expenses (including flight bookings, train tickets, hotel reservations, or missed professional event fees) resulting from a delay or platform-initiated cancellation.

5. In-Trip Cancellations and Route Changes

• Premature Trip Termination: If a customer decides to terminate their trip mid-way for personal reasons, no partial refunds will be made. The full outstation rate or local rental package rate specified in the booking remains fully payable.
• Breakdown Handling: In the highly unlikely event of a mechanical breakdown during your trip, Ride24Hours will arrange a replacement vehicle as quickly as possible. If the customer elects to make independent travel arrangements instead of waiting for our replacement vehicle, the fare will be calculated based on the actual kilometers consumed up to the breakdown point, and the remaining advance amount will be refunded.