Privacy Policy
Last Updated: May 30, 2026
1. Commitment to Privacy
At Ride24Hours, we recognize that privacy is a fundamental human right. We are dedicated to maintaining the trust of our customers and vendor partners by safeguarding the personal information you share with us.
This Privacy Policy explains what information we collect, how we treat it, the circumstances under which it may be disclosed, and the choices you can make regarding your data when you use the Ride24Hours platform (ride24hours.com) or communicate with our support systems.
2. Information We Collect
A. Customer-Provided Information
When you make a booking, query an itinerary, or create an account on our platform, we collect the personally identifiable information you provide, including:
- Full name and contact number (mobile).
- Email address for booking confirmations, invoices, and support.
- Pick-up address, drop-off address, destination routes, and scheduled dates/times.
- Payment transaction details (we do not store raw card numbers or UPI credentials; these are processed securely by verified gateways).
B. Automatically Collected Information
When you browse our website, we automatically receive and record technical data from your browser or device, including:
- Your internet protocol (IP) address.
- Browser type, version, and operating system.
- Referral sources and pages visited on our website to optimize load speeds and user experiences.
3. Treatment and Use of Collected Data
We use your personal data to deliver a seamless travel experience, specifically for:
- Service Fulfillment: Assigning drivers, routing vehicles, sending booking updates via SMS/WhatsApp, and issuing travel invoices.
- Customer Support: Resolving in-trip disputes, answering routing queries, and managing cancellation requests.
- Communications: With your express consent, sending promotional newsletters, festival discounts, and route safety updates. You may opt out of promotional messages at any time.
4. Consent and Withdrawal
How do we get your consent?
When you provide personal details to complete a booking, verify your booking amount, or coordinate a trip, we imply that you consent to our collecting and using that information for that specific transaction and logistics purpose only.
If we request your details for a secondary purpose, such as marketing or promotional campaigns, we will either ask you directly for your expressed consent or provide you with an immediate opportunity to decline.
How do you withdraw your consent?
If you change your mind after opting in, you may withdraw your consent for the continued collection, use, or disclosure of your information at any time by contacting our data protection desk at support@ride24hours.com.
5. Disclosures & Third-Party Services
We will never sell, rent, or trade your personal data to outside marketing corporations. We only share data with verified third parties under the following strict parameters:
- Logistical Partners: Chauffeurs and fleet operators receive only your name, pick-up address, and phone number to execute your booked trip.
- Payment Processors: Third-party payment gateways (e.g., Razorpay, Paytm) process payment transactions. They maintain their own privacy policies regarding checkout details. We strongly recommend reading their privacy guidelines.
- Legal Enforcement: We may disclose your personal information if required by a court of law, government agency, or regulatory authority to comply with legal processes or if you violate our Terms & Conditions.
6. Data Security
To protect your personal information, we implement industry-standard security safeguards. We utilize Secure Socket Layer (SSL) encryption for all website communications, secure server firewalls, and strict internal access controls to prevent unauthorized access, loss, misuse, disclosure, or alteration of your data.
7. Privacy Policy for Vendor Partners
To ensure safety, quality, and platform efficiency, we implement distinct data standards for our fleet owners, drivers, and vendor partners:
- Profile Verification Data: During registration, we collect vendor names, business licenses, bank details, driver's licenses, and government identification numbers (Aadhaar, PAN) to verify authenticity.
- Vehicle Records: We collect and store vehicle registration certificates (RC), commercial permits, fitness certificates, pollution under control (PUC) slips, and vehicle insurance policies.
- Real-Time Location Tracking: While a vendor is actively executing a ride on our behalf, we collect real-time GPS location data. This is mandatory to coordinate route guidance, show real-time progress to our dispatch room, guarantee passenger safety, and calculate accurate trip completions.
- Customer Review Logs: We compile customer ratings, communication transcripts, and trip feedback to evaluate vendor compliance with our quality standards.
8. Policy Updates & Disclaimer
We reserve the right to modify this Privacy Policy at any time to reflect changing operational, regulatory, or technical requirements. All changes take effect immediately upon being posted on ride24hours.com. We encourage you to review this page periodically.
Disclaimer: While we take maximum precautions to safeguard your data, no transmission over the internet or database storage is 100% secure. In case of sudden service disruptions or external factors beyond our control, our liability remains limited as specified in our Terms & Conditions.
9. Data Protection Contact
For queries regarding this privacy framework, to request deletion of your account data, or to report a security issue, write to our data operations center:
✉️ Data Protection Desk: support@ride24hours.com
📍 Location: Nashik, Maharashtra, India